Frequently Asked Questions
1. How can services be initiated?
Direct physician referral for requested rehab services, telephoned to the Total Rehab office.
Telephone request for rehab services from the patient, caregiver, or parent to the Total Rehab office. If needed, Total Rehab will contact the patient’s primary physician for a referral authorization.
Request from specific Home Health agency or another facility to contract rehab services from Total Rehab for their patient.
Referral to Total Rehab office from pediatric case manager/service coordinator.
2. Is the home the best setting to provide pediatric therapy services?
Answer: Yes.
The home is a perfect environment for the delivery of therapeutic care. It gives the therapist the opportunity to interact with the parent one on one, to see the child with siblings in the home environment, and to evaluate the child in familiar surroundings.
3. Is the primary physician involved in my care?
Answer: Yes
For pediatric patients, the doctor is contacted and approval to treat is received before rehab treatment is initiated. Every patient has a primary physician who is then contacted every 6 months with an updated treatment plan and request for continued treatment.
For adult patients, the doctor’s request for treatment and approval is needed for financial coverage of services. Private pay patients do not need a doctor’s referral for treatment, but Total Rehab contacts each doctor to inform of specific orders, and progress of their patient.
4. What Insurance does Total Rehab accept?
Total Rehab is Out of Network for: BCBS Blue Options, BCBS Blue Advantage, all out of state BCBS insurances, Cigna, Aetna, United Healthcare.
Total Rehab cannot accept direct billing for Tricare and Duke Select Wellpath insurances.